xq999's Privacy Policy
Your personal information is completely safe with us. Here we clearly explain how xq999 collects, stores, and uses your data.
Introduction and Scope
xq999 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains how xq999 collects, stores, processes, and protects your personal information.
By visiting our website xq999.cam or using our services, you are considered to have accepted the terms of this privacy policy. This policy applies to all registered members, guest users, and any individual connected with our services.
This privacy policy is consistent with data protection principles applicable in Bangladesh. We follow international standards and use SSL encryption and secure data management practices. If you have any questions, please contact us at [email protected].
Section 1 — What Information We Collect
During registration and use of xq999's services, we collect the following types of information. In each case, this information is needed to provide you with our services and to protect your account.
Identity and Contact Information
Information you provide at the time of registration:
- Full name
- Email address
- Date of birth (for age verification)
- Username and password
- Nationality and country of residence
Financial and Payment Information
Information collected when completing transactions:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical and Device Information
Technical information collected automatically:
- IP address and location information
- Browser type and version
- Device type and operating system
- Cookies and session data
- Page visit and click history
Gaming Activity Information
Your gaming history on the platform:
- Play history and results
- Bonus usage and wagering records
- Preferred game categories
- Session duration and frequency
Section 2 — Purpose of Data Use
xq999 uses your information only for the following legitimate purposes. We never misuse your information or sell it to third parties under any circumstances.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and profile management | Contractual necessity |
| Transaction Processing | Processing deposits, withdrawals, and bonuses | Contractual necessity |
| Identity Verification | Age and identity confirmation (KYC) | Legal obligation |
| Security and Fraud Prevention | Detection of unusual activity | Legitimate interest |
| Customer Support | Providing assistance via live chat and email | Contractual necessity |
| Responsible Gaming | Monitoring gaming limits and providing support | Legal obligation and legitimate interest |
| Service Improvement | Analysing and improving the user experience | Legitimate interest |
| Marketing Communications | Notifications about bonuses and offers (with consent) | Consent |
Section 3 — Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the xq999 website. Cookies are small data files stored in your browser that help our site remember your preferences.
Essential Cookies
These cookies are essential for the core functionality of the site — maintaining login sessions, ensuring security, and keeping key features active. Without them, the platform does not work properly.
Functional Cookies
These cookies are used for your language preferences, game settings, and personalised experience. They make your next visit more convenient.
Analytical Cookies
These cookies are used to monitor website performance and analyse user behaviour. They do not contain any personally identifiable information.
You can disable cookies at any time by going to your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working correctly.
Section 4 — Data Sharing with Third Parties
xq999 does not sell your personal information to third parties. However, information may be shared with specific third parties in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and bank transfer services to complete financial transactions. This information is used solely to verify and complete transactions.
Technology and Service Providers
Limited information may be shared with various technology partners required to operate the platform — such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, etc.) and cloud service providers. All such partners are bound by strict confidentiality agreements.
Legal obligation
It may be necessary to disclose information in compliance with court orders, requests from lawful authorities, or legal processes. In such circumstances, we provide only the information legally required.
Fraud Prevention
As part of anti-money laundering (AML) and fraud prevention programmes, specific information may be shared with verification agencies where necessary.
Except for the reasons stated above, xq999 never sells, rents, or exchanges your personal information. All third-party partners are contractually bound to comply with our privacy policy.
Section 5 — Data Security Practices
xq999 follows the most advanced security technologies and practices to protect your information. Our security measures include:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active around the clock.
Password Hashing
Passwords are never stored in plain text — strong hashing algorithms are used.
24/7 Monitoring
Our security team monitors the system around the clock to detect unusual activity.
While we make every effort to keep your information secure by following the highest industry standards, no method of data transmission or storage on the internet can guarantee 100% security. Therefore, it is your responsibility to keep your account password confidential and to notify us of any suspicious activity.
Section 6 — Your Rights
As a member of xq999, you have the following rights over your personal information. To exercise these rights, contact us at [email protected].
Right of Access
You may request to view the information we hold about you. We will provide you with a copy of your data within 30 working days.
Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Maintaining accurate and up-to-date information is necessary for the benefit of both parties.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or ongoing disputes.
Right to Object to Processing
You may object to the use of your information for marketing communications or analytical purposes. Based on your request, we will stop the relevant processing.
Right to Data Portability
You have the right to receive a copy of the information you have provided in a structured, commonly used format. This helps you transfer your information to another service.
Right to Withdraw Consent
For any information processed on the basis of consent — such as marketing emails — you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
Section 7 — Data Retention Period
xq999 does not retain your information for longer than necessary. Retention periods are determined based on the type of information:
Active Account Information
Identity and contact information is retained while your account is active. After an account is closed, certain information may be kept for a specified period for legal reasons.
Financial Transaction Records
Records of financial transactions are retained for an extended period for legal and audit purposes. This is necessary for fraud prevention and dispute resolution.
Gaming Activity Logs
Gaming history and activity logs are retained for responsible gaming monitoring and dispute resolution. They are deleted once the applicable retention limit has passed.
Technical Logs and Cookies
Server logs and analytical data are stored for a short period and are automatically deleted after a set time. Session cookies are deleted as soon as the browser is closed.
Section 8 — Protection of Minors
xq999 is an adult gaming platform intended only for those aged 21 and above. We do not knowingly collect information from any minor.
If we become aware that a minor has registered on our platform or provided their information, we will immediately close that account and delete all associated data. If parents or guardians believe their child has registered on this platform, please contact us at [email protected].
Age verification at the time of registration is mandatory. There is no possibility of opening an account for anyone under 21 years of age, and in suspicious cases we may request additional documents to verify identity.
Section 9 — Policy Changes and Updates
xq999 may update this privacy policy from time to time. Amendments to this policy may be made due to service improvements, legal changes, or changes in business practices.
Notice of Changes
If any significant changes are made, we will notify you at your registered email address or display a clear notice on the platform. For minor changes, the date at the top of the page will be updated.
Use After Changes
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. If you do not agree with the policy, you may request to close your account.
Section 10 — Contact Us
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our data protection team will respond to your request as soon as possible.
Privacy-Related Contact
For any privacy-related matters, including requests to access, correct, or delete information, please write to the email below. Support is also available via 24/7 live chat.
Support: 24/7 Live Chat (in Bengali)
For privacy-related requests, we generally respond within 7–30 business days. Complex requests may take additional time, but we will keep you informed.