xq999 Terms and Conditions

1. Definitions and Interpretation

The following terms used in these terms and conditions have the meanings set out below:

• "Platform" — refers to the xq999 website and all its services, games, and tools.
• "User" or "You" — any person who has registered on the xq999 platform or is using its services.
• "Account" — the user's registered profile through which platform services are accessed.
• "Bonus" — any promotional funds, free spins, or other rewards given by xq999.
• "Deposit" — funds transferred by the user into their own account.
• "Withdrawal" — transfer of funds from the user's account to their personal payment method.
• "BDT" or "Taka" — Bangladeshi Taka, the currency used for all financial transactions.

In this document, the singular may apply in the plural sense and the plural in the singular sense, unless the context indicates otherwise.

2. Account Registration

2.1 Registration Process

To open an account on xq999, you must provide accurate and complete personal information. Each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in the permanent closure of all associated accounts.

2.2 Accuracy of Information

All information provided at the time of registration must be truthful, accurate, and complete. xq999 reserves the right to immediately close your account if false information is provided. Any changes to account details must be reported to the support team without delay.

2.3 Account Security

It is entirely your responsibility to keep your account password and login details confidential. xq999 will not be liable for any loss resulting from sharing login details with a third party. If you notice any suspicious activity, inform our support team immediately.

3. Age Verification and Eligibility

The xq999 platform is for individuals aged 21 and above only. By registering, you confirm that you are at least 21 years old. We may at any time request a government-issued ID (NID, passport, or driving licence) for age verification.

• Anyone under the age of 21 may not register under any circumstances.
• If age verification fails, the account will be suspended immediately.
• Helping a minor create an account is a punishable offence under the law.
• A request to parents — prevent children from using this platform and keep parental controls active on your devices.

4. Deposits and Withdrawals

4.1 Deposit Rules

xq999 currently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 (five hundred taka) for each method. Deposit transactions are generally credited to the account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals may only be made to the same payment method used for the deposit.

• Identity verification (KYC) must be completed before making a withdrawal.
• Withdrawals to third-party accounts are not permitted.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.
• Additional verification may be required for suspicious transactions.

4.3 Taxes and Duties

Any taxes or duties applicable on winnings are entirely the user's own responsibility. xq999 does not provide tax advice. It is the user's duty to pay taxes in accordance with applicable laws in Bangladesh.

5. Bonuses and Promotions

xq999 regularly offers various bonuses and promotional offers. These offers apply subject to specific terms.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times (25x), meaning you must place bets totalling 25 times the bonus amount before you can make a withdrawal.

• The validity period of a bonus is limited to a set time from the date of activation.
• A new bonus cannot be activated while another bonus is already active.
• Winnings made using a bonus must meet the wagering requirement before withdrawal.

5.2 General Bonus Terms

• Each bonus applies once per account, unless stated otherwise.
• xq999 reserves the right to cancel a bonus if evidence of bonus abuse is found.
• The bonus bet contribution may differ for specific games — please read the terms of each promotion.
• xq999 reserves the right to withdraw or modify any bonus at any time.

6. VIP and Loyalty Program

The xq999 VIP program has four tiers, each offering various benefits including weekly cashback.

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.4%
• Gold — weekly cashback up to 0.6%
• Platinum — weekly cashback up to 0.8%

Moving up a VIP tier depends on your regular gaming activity and participation on the platform. Each tier comes with its own benefits, priority support, and special offers. Contact the support team for full details on how cashback is calculated and applied.

7. Prohibited Activities

The following activities are strictly prohibited on the xq999 platform:

1. Playing games using bots, automated software, or artificial intelligence.
2. Creating or operating multiple accounts.
3. Strategic betting with the intent of bonus abuse or arbitrage.
4. Playing in collusion with other users.
5. Attempting to hack the platform's systems or breach its security.
6. Using the platform for money laundering purposes.
7. Harassing or defrauding other users.
8. Creating an account under a false identity.

8. Account Suspension and Closure

8.1 Suspension by xq999

xq999 may suspend or permanently close an account without notice in the following circumstances:

• Participation in prohibited activities listed in Clause 7.
• Providing false information or concealing identity.
• Failure to pass age verification.
• Account remaining inactive for an extended period (more than 12 months).

8.2 Closure by the User

You may request to close your account at any time. To do so, contact the support team. A temporary break or self-exclusion option is also available in line with our responsible gaming policy.

9. Responsible Gaming

xq999 gives the highest priority to responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial pressure or mental distress.

• Set deposit limits, bet limits, and session limits for yourself.
• Do not increase your bets in an attempt to recover losses.
• View gaming as entertainment, not as a source of income.
• Talk openly with family and friends about your gaming habits.

For more information, visit our Responsible Gaming page.

10. Privacy and Data Protection

Protecting your personal information is very important to us. We use SSL encryption and modern security technology to keep your information safe. xq999 never sells your information to third parties.

To learn more about how we collect, use, and protect your data, please read our Privacy Policy page.

11. Intellectual Property

All content on the xq999 platform — logos, designs, text, graphics, software, and games — is the intellectual property of xq999 or its licensors. Copying, distributing, reusing, or modifying this content without written permission is strictly prohibited.

• General use of the platform for personal and non-commercial purposes is permitted.
• Prior permission is required to use platform content for commercial purposes.
• Reverse engineering or decompiling the platform is strictly prohibited.

12. Limitation of Liability

xq999 is an entertainment platform and we bear limited liability for losses caused by technical errors, disruptions to third-party services, or unforeseen circumstances.

• xq999 is not responsible for problems with games or transactions caused by internet disconnection.
• xq999 is not liable if the service is disrupted due to force majeure events such as natural disasters or government directives.
• xq999 will not provide any compensation for losses arising from the user's own negligence.

However, we are always committed to resolving any technical issues quickly. If you experience a problem, contact our 24/7 live chat support right away.

13. Changes to Terms

xq999 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. For significant changes, we will send a notice to your registered email or post an announcement on the platform.

• Continuing to use the platform after any changes means you are considered to have agreed to the new terms.
• The "Last Updated" date on this page will always show the date of the most recent revision.
• Visit this page regularly to stay up to date with the latest terms and conditions.

14. Dispute Resolution

If any dispute arises, please contact our support team first. We always try to resolve all issues quickly and amicably.

• To submit a complaint, email us at: [email protected]
• Instant support is available via live chat 24 hours a day, 7 days a week.
• For complex matters, the senior support team will provide a resolution within a specified timeframe.

If the matter cannot be resolved through the support team, both parties will agree to pursue mediation. We always prioritize a negotiated resolution over legal action.

15. Contact

If you have any questions or comments about these terms and conditions, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support is available in Bengali